Manager Buy Desk (L08)

Job ID: E2401275

Job Description:

Role Title : Manager Buy Desk

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.

• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview: :

This role is in the Buy Desk Team under Procurement within Source to Pay (S2P) organization in Synchrony. Source to Pay team provides centralized supplier procurement, contracting, & ongoing management support across all Synchrony Functions delivering those products and services needed to be successful in our daily operations.

Role Summary / Purpose :

This role requires the analyst to approve the purchase requisitions as a part of centralized procurement team by enforcing catalog purchases and engaging all internal buyers/requestors and suppliers across all business functions in the enterprise. The candidate will also assist in the simplification and centralization of PO lifecycle events including, but not limited to: PO creation, on contract/catalog purchases, manages process exceptions and sharing and implementation of best practices across the various functions.

Key Responsibilities:

• Review and submit purchase requisition in COUPA on behalf of business functions by ensuring the details are accurate and complete

• Ensure standard procurement procedures, exceptions and policies are followed while approving purchase orders

• Review, submit and monitor annual procurement needs on the behalf of the business functions

• Ensure the POs and receipts are integrated between COUPA and Oracle and work with partner teams to fix any integration failures

• Support in analysing off catalog purchases on monthly basis and partner with Sourcing to identify catalog opportunities for procurement of goods and services

• Facilitate the delivery of goods (goods receipt) and services on behalf of business functions

• Monitor and review process workflows to ensure timely requisition submissions

• Support the team in achieving the internal team goals

• Identify procurement types to submit consolidated requisitions to increase efficiency

• Manage and review Contract to Purchase Order alignment

• Develop strong relationships with Supplier Management, business stakeholders and strategic/preferred suppliers

• Support team in procurement localizations globally wherever applicable

• Address tier-2 customer care service levels

• Work closely with procurement team and review opportunities for continuous improvement and business improvements

• Conduct thorough research on available software inventory before initiating the procurement of new software.

• Review submitted software request tickets, ensuring the provision of sufficient data by users to process requests according to established checklists.

• Input software purchase requisitions into Coupa Procure2Pay (from ServiceNow requests) to trigger the initiation of the user software request fulfillment workflow.

• Update software entitlements in ServiceNow as required.

• Consolidate non-standard/non-approved user software request tickets and collaborate with the Governance team to track them effectively.

Required Skills & Knowledge:

• Experience and proficiency with Coupa Procurement software or similar procurement software solution

• Excellent interpersonal and communication skills.

• 2+ years of Source-to-Pay experience (Procurement, Sourcing, Accounts Payable, etc.)

​Desired Skills/ Knowledge:

• Knowledge of end to end procurement process

• Good oral/written communication skills

• Experience in data analysis and problem-solving capabilities utilizing process expertise

• Demonstration of high level of integrity and ethics

• Ability to make decisions based on quantitative analysis and creative thinking

• Strong self-starter balanced with desire to achieve team goals

Eligibility Criteria:

• Experience and proficiency with Coupa Procurement software or similar procurement software solution

• Bachelor’s degree in any discipline with 2+ years of related business experience in lieu of the degree 4+years of related business experience.

Work Timings

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

• L8 Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

Level 08

Job Family Group:

Sourcing