Manager, Quality Assurance – Digital Analytics(L09)

Job ID: E2401665

Job Description:

Role Title : Manager, Quality Assurance – Digital Analytics

Company Overview:

With roots in consumer finance that trace back to 1932, Synchrony is a leader in consumer credit and promotional financing, providing a range of products for a diverse group of national and regional retailers in USA, including main street mainstays, local merchants, manufacturers, buying groups, industry associations, and healthcare providers

Synchrony International Services Pvt. Ltd. is recognized as #5 among India's Best Companies to Work. Each year, Great Place to Work® identifies India's 100 Best Companies to Work For (with employee strength more than 500) through an objective and rigorous workplace culture assessment process.

Organizational Overview :

 Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth

Role Summary/Purpose:

Manager, QA (Quality Assurance) – Digital Analytics (Individual Contributor) role is a part of India Analytics Hub (IAH). The role will include understanding of tagging & implementation , working knowledge of tools for validating digital properties , work closely across multiple business teams , recommend and setup QA across synchrony platforms to minimize manual efforts & errors. The model candidate must be skilled in QA and has ‘Go Getter Attitude’, Goal Oriented and should be able to deliver independently

Essential Responsibilities:

• Lead, manage and setup tagging and cookies auditing tools for automating manually tested scenarios and user journeys into automated scripts/flows across multiple synchrony platforms.

• Perform code audits on tag management systems for feature enhancements, run regression testing

• Provide QA requirements, review & validate implementation of analytical, marketing technologies, across Synchrony digital platforms via tag management systems

• Mentor and guide team members on QA tools and processes

Qualifications/Requirements:

• 2 to 3 years of working experience on any one of the tools to set up automation like Observepoint across consumer-facing websites, identify & report out test results

• 1 to 2 years of working experience in JavaScript, HTML, CSS or web design with ability to independently deliver on basic JavaScript concepts, set up algorithms/define flows for quality analyst role (QA)

• 1 to 3 years working experience/knowledge in Tag management tools like Tealium, Adobe Launch, or Google Tag Manager

• Working knowledge & understanding of core concepts / metrics in retail finance

Desired Characteristics:

• Working experience in collaboration with analytics & Quality Assurance teams, code audits, setup and write code/algorithms based on the platform needs

• Nice to have hands-on experience on any of the tools like cypress.io, Appium, LambdaTest or playwright

• Mobile apps development experience or experience validating mobile analytics.

• Strong understanding of concepts of online consumer privacy and consent management.

• Experience with project management tools such as Jira or Workfront.

Eligibility Criteria:

BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 2 to 3 years of working Analytics experience (Distance learning not valid) or in lieu of a degree with 4 to 5 years of experience

Work Timings: The role requires the incumbent to be available between 06:00 AM – 11:30 AM Eastern Time. The remaining hours are flexible, and would typically not exceed 11:00 PM IST, unless there is an exceptional business need

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal) or PIP

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.

• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• L4+ Employees can apply
   

Grade/Level: 09

Job Family Group:

Data Analytics