AVP Reliability Engineer (L10)

Job ID: E2401295

Job Description:

Role Title: AVP Reliability Engineer (L10)

Company Overview:

COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.
• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organization Overview

Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards.

 The Credit Card that we use every day to purchase our essentials and later settle the bills – A simple process that we all are used to on a day-to-day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year.

Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering Team is the place to be.

Role Summary/Purpose:

The pace and complexity of software development is increasing constantly – straining traditional IT operations practices. DevOps helps alleviate siloed workflows, and lack of visibility and collaboration. However, DevOps teams do not necessarily dedicate resources to increase application reliability and performance. That gap is filled by Reliability Engineering, which applies software engineering principles to ensure high reliability and scalability of software systems.

The AVP, Reliability Engineer implements highly automatic and self-healing applications, which in turn frees up time for development tasks such as new features and business growth. The ideal Reliability Engineer is skilled in both software engineering and system administration.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training, and culture events.

Essential Responsibilities:

• Ensure the dependability and scalability of one or more enterprise-scale applications.

• Develop the reliability process to ensure the highest level of systems availability, stability, security, and performance, including maintenance and support, root cause analysis, systems validation, performance tuning and capacity management.

• Be a member of DevOps teams in shared responsibility for the reliability of these applications and associated platforms.

• Have dedicated time for creating software that improves the reliability of systems in production, fixing issues, and responding to incidents/on-call events.

• Support a root cause analysis program that will lead to reduced downtime, increased resiliency, and a culture of continuous improvement.

• Design and implement monitoring, alerting and appropriate metrics to track and report adherence to service SLOs and SLAs, performance, and operational efficiency.

• Drive technical innovation and efficiency in application and infrastructure operations via simplification and automation.

• Coordinate between infrastructure, platform, and application subject matter experts to promote reliability efforts through communication and best practice sharing.

• Be a SPOC for all communications toward Client facing relationship managers.

Required Skills and Knowledge:

• Minimum of 4 years of experience in using site / platform observability and performance monitoring tools.

• Experience in supporting and maintaining large scale distributed systems.

• Minimum 3 years of experience in site reliability engineering

• Minimum 4 years of systems engineering experience.

• Strong interpersonal communication skills with ability to work well in diverse-team-oriented settings with other developers, Product Managers, other SREs, etc.

Desired Characteristics:

• Knowledge of fintech Industry as it relates to consumer financing.

• Deep experience in service-oriented architecture

• Agile expertise

• Critical thinking, problem solving and creativity.

• Experience with dependency management tools like Maven or Gradle

• Experience with continuous integration environments like Jenkins

• Experience building and deploying application on Cloud

• Experience in generating OpenAPI / Swagger specifications

• Working knowledge of API gateways

• Expertise in mobile solutions including native and mobile web

Eligibility Criteria:

• Bachelor’s or Master’s degree and a minimum 4+ years of combined experience in application development and support for associated infrastructure OR, in lieu of degree, High School Diploma/GED 6+ years of combined experience

• Excellent oral/written communication, analytical, problem-solving and collaboration skills

• Good understanding of IT applications support processes, incident management and problem resolution

• Proficiency in Site Reliability Engineering (SRE) principles, including automation, monitoring and reliability best practices

Work Timings:  2:00 PM IST to 11:00 PM IST

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday.
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L8+ Employees can apply.

Grade/ Level : 10

Job Family Group:

Information Technology