AVP, Health and Wellness Analytics (L11)

Job ID: E2400949

Job Description:

Role Title: AVP, Health and Wellness Analytics (L11)

Company Overview:

COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.

• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth

Role Summary/Purpose :

AVP, Health and Wellness Analytics (People Manager) role is a part of India Analytics Hub (IAH).   The role will deliver on business and organizational priorities for Health and Wellness’ Direct to Customer Acquisition Team , working in close collaboration with Analytics , Marketing and Finance Teams in solving business problems with solutions that are powered by data and analytics. The role includes providing strategic thought leadership and hands on delivery to help identify best customer segments to acquire via the right channels thereby improving the acquisition R.O.I and maximizing the L.T.V

Key Responsibilities:

• Act as business consultant, offer analytical and strategic thinking, understand business needs and requirements, be able to translate needs and requirements into data, KPIs, dashboards and insights to measure business performance, and make recommendation to senior leadership team

•  Proactively discover, lead, and solve business problems through basic to advanced analytics/data science tools and techniques, as applicable

• Collaborate with various stakeholders and influence decision making through data backed analyses and actionable insights

• Responsible and committed to the last mile execution of projects

• Lead the Projects by ensuring adherence to timely delivery, accuracy, and documentation in line with Audit Procedures

• Deliver on people leadership responsibilities including team planning, hiring, performance evaluation and career guidance

Required Skills & Knowledge:

• Minimum 6+ years of hands-on Experience in SQL/SAS and Python with ability to leverage algorithms like Decision Tree and Regression and be efficient in handling complex/large data

• Ability to design and develop insights for Customer Communication Strategy using Media Mix Models and Multi-Touch Attribution Techniques

• Experience in managing teams with ability to motivate team, drive change, create a culture of learning, innovation, and recognition

• Ability to solve complex technical and business problems with minimal supervision

• Experience in storytelling, presenting to senior leaders and Non-Analytics Teams with effective communication skills

• Advanced proficiency in MS-Excel and MS-PowerPoint with superior data analyses and story boarding skills

Desired Skills & Knowledge:

• Superior thought leadership and framework based solutioning abilities

• Innovative mindset that looks to improve current capabilities and discover new ones

• Advanced statistical knowledge on forecasting and ensemble modeling

Eligibility Criteria:

Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 6+ years of hands-on relevant analytics/data science experience, or in lieu of a degree 8+ years of relevant analytics/data science experience

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. 

The position is remote, where you have the option to work from home.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying.

• Inform your manager or HRM before applying for any role on the Workday.

• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, other skills)    and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L09 + Employees can apply

Grade/Level: 11

Job Family Group:

Data Analytics