How will you know when your background check is complete? You’ll receive an email from us indicating that we’ve received the results of your background check and you’re ready to start your new role with Synchrony.

Once you’ve completed the remaining steps in our hiring process, our team will confirm the shipping address for the technology equipment when you receive your verbal offer. You can expect to receive the technology bundle within 3 days before you’re scheduled to start with us. Here’s what you’ll receive:

Once you’ve received your equipment, there is no need to turn anything on until you are provided with instructions from the training team, who will be reaching out to you the week before you start. Be sure to keep the boxes your equipment came in if your equipment ever needs to be exchanged or returned.

If something is missing from your package, please contact us at callcenter.postings@syf.com and we’ll work with our technology team on your behalf.

Within the first two weeks of starting with us, you will receive a Workday notification that will allow you to order a desk and chair to complete your home office set up. This is at no cost to you—Synchrony will email you the link and instructions to order your desk and chair.

Because each role is unique, we customize training to ensure you’re prepared for your new role. A member of our training team will be reaching out to you via email the week before your start date to provide you with the times, log in instructions and any additional information needed. Please note, this could be as late as the Friday or Saturday before you start. We know you’re excited to start your new role, but please be patient as our training team will be in contact with all the information you’re looking for.

We want to ensure you’re off to a great start with your career at Synchrony. To help accelerate your start with us, we ask that you complete a few tasks in Workday before starting with us.

Within a week of receiving your offer letter, you’ll receive three emails from HRNotifications@syf.com:

1. The first email will have your username and link to Workday. Your username is also your Employee ID.
2. The second email will contain a temporary password
3. The third email provides steps on how to login and complete your new hire tasks

Once you’ve entered the log in credentials emailed to you, you’ll be requested to update your password and authenticate your log in. To complete this you can use a third party authentication app on your mobile device, such as Google Authenticator. Please download an authenticator app and scan the QR code that’s shown on the screen when logged into Workday. Once the code is scanned, you’ll be asked to enter the security code from the authenticator into Workday.

Please note: some of the tasks must be completed before others will populate for completion and this is best completed on a PC or laptop, not a mobile device.

Here’s an overview of the tasks you’re required to complete:

• Edit Government ID
• Review and Update Contact Information
• Review and Update Personal Information
• Review and Acknowledge Conditions of Employment
• Review and Acknowledge New Hire Benefits Document
• Complete State and Federal Tax Withholding
• Select Payment Elections

As a new employee, we are required to verify your identity and authorization for employment within the United States. Because we’re a remote first company, we’ve enabled the ability for you to complete this process on your own. Here’s what you’ll need to do to complete your I-9 Verification:

• Look for an email from Service@I9Advantage.com with the subject line – Remote Hire Employment Eligibility for {Your Name}.
• Complete the Section 1 details
• Choose your I-9 Authorizing Agent and enter their contact information in the agent fields. You can choose a friend or family member as long as you can meet with them in person so they can inspect your acceptable documents.

Next, you’ll need to complete Section 2 with the Authorizing Agent you chose.

Prior to starting at Synchrony, you’ll need to schedule a time to meet with your Authorizing Agent. Your Authorizing Agent will receive and email and access code to enter your document details and attach copies (if prompted) to complete Section 2 of the form.

If you have trouble accessing the form or have questions regarding the I-9 process, please reach out to the recruiting team at 866-301-5627.