Providing the forward-thinking to help steer Synchrony toward a successful future.
Business Operations are built around our commitment to caring. Approximately 75 percent of our employees are focused on customer support. Each interaction is an opportunity to provide a positive experience. We are the face of Synchrony, the engine of our company, and everything we do has a direct effect on our clients.
We’re responsible for handling inbound customer calls (approximately 209 million per year), remittance processing (more than 440 million credit card payments per year), resolution services (over 6.2 million consumer inquiries per year), customer experience management, operational surveillance, workforce capacity planning, call metric and quality management, partner solutions (approximately 350,000 partner locations) and business support (including analytics, fraud operations and credit solutions).
BUSINESS OPERATIONS INCLUDES:
Collections & Recovery
Global Shared Services
Operations
Process Governance
Security
Separation Management
Sourcing
How we fulfill ambitions
Business Operations is a unique opportunity. The sheer size of this function means a huge amount of flexibility and critical experiences are available—if you’re ready to step up and stand out. Millions of cardholders means billions of needs; the opportunities to shine literally never end. You’ll have the chance to lead while strengthening your project management and process management skills. You’ll also have access to high-profile work in analytics and reporting, analyzing and assessing, and governance and risk management.
While you’re working on new skills and ideas, you’ll be part of a stable company that rewards you with a competitive salary, generous benefits and an environment that supports work and play.
Who we hire
We’re a special crew of people with multiple strengths and rock-solid integrity.
WE’RE LOOKING FOR:
The ability to influence leaders at all levels
The ability to lead a customer-facing team
Collaboration
A talent for building relationships
Project management skills
Willingness to take ownership of a process or project
Critical thinking and communication skills