Home>Our 2023 Environmental, Social and Governance Report
Our 2023 Environmental, Social and Governance Report

Doing Right By Our Stakeholders

Each year we share how we pursue sustainable growth in our Environmental, Social and Governance (ESG) Report. We approach ESG with the objective of doing what’s right, reducing risk and creating value for our stakeholders. Our programs and the actions we take further our focus on improving quality of life through our growing ecosystem of financial products, experiences and our values.

Our values are the vehicle for how we support, encourage and do right by our stakeholders, whether they are customers, employees, clients, partners or stockholders.

We highlight below key initiatives across all areas of our report, with a special focus on our people. We’re excited to share notable ways we lead with purpose!

Honest

We identify opportunities and blind spots with data
In our workforce

Under our Advancing Diverse Talent (ADT) initiative, we use data and analytics to identify opportunities and gaps within our workforce and inform our strategies for hiring, developing and advancing underrepresented talent. This has led us to:

  • Focus more on increasing Black, Hispanic and Indigenous employee representation throughout the company, particularly at the higher levels (Vice President and above)
  • Make diverse representation a consideration in our Board's determination of bonus funding for approximately 4,900 employees across the company
In our communities

To date, Synchrony has donated more than

$19 Million

to more than 400 charitable organizations, driven and championed largely by our eight Diversity Networks+

Since 2021, our Education as an Equalizer investments have reached

18,830 people

and generated over 24,600 social impacts thus far

Bold

The bold actions we’ve taken to co-design our employee experience

Synchrony takes bold action to co-design an employee experience anchored in trust, support and empowerment. We do this by:

Actively listening
Honest feedback loops
Intentional engagement
Innovation brainstorming sessions

Caring

Flexibility is important to our people, therefore it’s important to us

Newly expanded offerings in areas like development, caregiving benefits, increased learning opportunities and reimbursement, parental leave, reproductive law assistance, pop-up childcare, and student loan match, to name a few.

Nearly
3,700 wellness modules

completed in Thrive Global, our latest mindfulness resource

Responsible

How we use our resources for all, not just a select few
Over
19,200

total employee hours volunteered

Over
$3.1 million

donated to charities during our 2023 Season of Caring

More than
$8.3 million

donated for Education as an Equalizer program grants

Our supplier diversity program supported our efforts in 2023 to increase diverse supplier spend in our functions, broaden our influence and outreach in support of diverse suppliers and enhance our internal initiatives. In 2023, we can measure our program’s impact in comparison to 2022 as set out below:

Increased diverse supplier spend by 95%
Increased African American supplier spend by 331%
Increased spend with India micro-, small- and medium-sized businesses by 31%

Passionate

The ways we purposefully connect, innovate and collaborate

Three new spaces re-designed to promote collaboration and our hybrid way of working:

chair icon

New 50,000 square-foot hub in West Chester, OH designed with hybrid work in mind

group icon

New Culture Center in our Stamford, CT hub designed to encourage “for all” leadership and thoughtful in-person connection

heart handshake icon

New Synchrony Experience Center in New York City dedicated to fostering innovation and creativity between teams, customers and partners alike

Our Annual Global Diversity Experience brings different people together to learn, engage and give back during this three-day event

In total, the 2023 Global Diversity Experience reached close to 5,300 employees—a 29% increase over 2022 and our largest and most inclusive participation to-date
More than 1,900 employees participated in local events across our hubs, globally
Nearly 3,000 employees had the opportunity to live-stream mainstage events and engage virtually
In person, employees filled 5,000 summer kits and 5,000 college kits for underserved students in the Chicago area

Driven

By investing in our next generation of leaders, we set a course for long-term success
Nearly
650K

learning and development (L&D) courses completed

Average of
31

L&D course completions
per employee

Average of
25

hours of training
per employee

Our values are more than just ideas–they’re our anchors. And by listening to and investing in our people, we’re able to co-create a working environment where we all can do our best work with each other. We are purposeful in the way we adapt and enhance our programs that respond to the needs of our business and the expectations of our stakeholders and customers, both today and in the future.

Looking for a caring, supportive workplace? Explore open roles.

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