AVP, Principal Operations Engineer

Job ID: 2501212

Job Description:

Role Summary/Purpose:

The AVP, Data Operations Engineer, will oversee the operational support of Synchrony Financial Data Products.  This individual will work on a team that is embarking on a journey which will transform the way we process and use this critical asset in a cloud-based environment.   This role will be at the forefront to help drive elevated levels of automation and proactive management with goals to ensure the highest quality of data reaches both the company and our external clients.

Our way of Working

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Management of processes related to technologies in big data environments such as Data Warehouse, Data Lake, AWS (Amazon Web Services) Cloud, Abinito, Database technologies, processes for managing data, Business Objects, Tableau and Anaconda. 

• Manage processes related to data, performance, and availability in a cloud-based environment.

• Interface with Senior and Executive Leaders within the data organization and across the company. 

• Identify and implement automation solutions for operational purposes in AWS.

• Manage resources, processes, and vendor management, as required. 

• Ticket efficiency, escalation management and overall improving customer service to the business. 

• Oversight of Incident, Event, & Problem Management processes, Capacity & Performance Management.

• Drive process improvements. 

• Partner with Data Platform and Engineering teams to ensure effective transition to support. 

• Partner with Data Quality teams to ensure useability of all data products.  

• Drive issues through closure by engaging all appropriate resources. 

• Monitor technologies to ensure they are always available and functional. 

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's Degree in Statistics, Data Science or similar fields and 4 years of IT experience; or in lieu of degree, High School Diploma/GED and 8+ years of IT experience

• 3+ years of machine learning experience including the ability to conduct gradient boosting, neural network, random forest and other innovative techniques   

• 4+ years of experience with Cloud infrastructure (Data and Database architecture).  

• Experience with vendor management and good understanding of key Data service providers

• 4+ years experience with managing impact of compliance regulations.  

Desired Characteristics:

• Ability to achieve specific results with limited direction. 

• Strong ITIL management process knowledge and experience   

• Ability to work under pressure, being adaptable and responsive to organizational requirements.  

• Ability to work and derive creative and practical solutions to complex problems in an independent work environment. 

• Excellent organizational, problem solving and project management skills.  

• Good writing, communication, and interpersonal skills 

• Formidable team player – collaborates well with others to solve problems and actively incorporates input from various sources. 

Grade/Level: 11

                                                                                      

The salary range for this position is 90,000.00 – 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

                                 

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology