AVP, IAM Metric Program Manager

Job ID: 2500652

Job Description:

Role Summary/Purpose:

The Identity & Access Management (IAM) Metrics Program Manager will be instrumental in strengthening Synchrony’s security posture through data-driven insights. This role sits at the intersection of cybersecurity, data analytics, and organizational transformation, driving critical insights that shape enterprise security decisions. The IAM Metrics Program Manager will spearhead the development and evolution of our comprehensive metrics framework across our security infrastructure.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Provide program management for the scheduling and risk treatment processes for onboarding applications to Synchrony’s central authentication and authorization solutions (e.g. SailPoint IdentityIQ and Okta).

• Create and manage a master schedule for application onboarding to centralized controls, developing compelling narratives around progression and achievements

• Deliver weekly program updates with detailed analysis of week-over-week changes and their implications

• Transform complex identity and access management (IAM) process data into actionable insights, leveraging platforms including Oracle Apex, Excel and Tableau.

• Lead the development of metrics that demonstrate compliance with critical standard requirements, including NIST, SOX, PCI, and HIPPA

• Design and execute both tactical and strategic measurement programs that align with organizational security objectives

• Architect and implement a comprehensive IAM metrics framework that drives data informed decision-making across IAM initiatives

• Extract and analyze IAM onboarding metrics across multiple central security controls

• Generate and interpret operational risk metrics directly from security databases

• Establish standardized metric frameworks across all IAM programs to ensure consistency and comparability

• Build and maintain strong relationships across Information Security, IT and business units to ensure metrics drive meaningful operational improvements

• Deliver compelling, insight-driven presentations that influence strategic identity and access management decisions

• Facilitate cross-functional collaboration to implement metric-driven process improvements

• Pioneer new approaches to security metrics that provide deeper insights into IAM program performance

• Create dynamic reporting frameworks that enable real-time visibility into security program health

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree or equivalent experience; technology or equivalent related field preferred, with a minimum of  4 years of experience in Information Technology OR in lieu of the Bachelor's degree, a minimum of 6 years of experience in Information Technology

• Minimum of 5 years of experience in IAM, security metrics, or related analytics role

• Strong understanding of identity and access management principles and technologies

• Proven expertise with data analytics tools and database querying

• Excellence in data visualization and executive presentation skills

• Track record of managing complex cross functional technical programs and schedules

• Experience with metrics for assessing and reporting program progress, productivity and variance analysis

• Strong problem solving skills and detail-oriented

• Superior written and verbal communication skills with a demonstrated ability to lead others through change

• Excellence in stakeholder management and communication

• Ability to translate complex technical concepts for diverse audiences

Desired Characteristics:

• Experience with financial industry regulatory requirements, audit and risk management

• Demonstrated Identity and Access Management project leadership and scheduling of onboarding applications to centralized controls

• Experience with IAM authentication, multi-factor authentication (MFA) and authorization technologies such as SailPoint IdentityNow, SailPoint IdentityIQ, YubiKey, Beyond Identity and Okta

• Demonstrated ability to drive and implement large scale metrics across IAM

• Self-starter with a strong sense of urgency and can-do attitude with the flexibility to change directions quickly

• Understanding of financial security and regulatory standards, including, but not limited to SOX IT-404, PCI, NIST, FFIEC

• Industry-recognized security certification such as CISSP, CISM or CISA

Grade/Level: 11

The salary range for this position is 110,000.00 – 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology