VP, Enterprise Fraud Analytics & Reporting (L12)

Job ID: 2500738

Job Description:

Role Title: VP, Enterprise Fraud Reporting & Analytics (L12)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for 2024, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.

• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recovery – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with the executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose:

VP, Enterprise Fraud Reporting & Analytics will have the opportunity to work with our Enterprise Fraud team and lead a team of 4 analysts responsible for developing, managing and maintaining enterprise-wide reporting on fraud trends patterns and strategy. This role enables you to work directly with multiple cross functional stakeholders in catering to the end-to-end MIS technology, database and dashboards while leveraging analytical tools (viz., SAS, FICO AWB). In your role you are expected to proactively manage communication rhythm with stakeholders regularly. The position reports into VP, Fraud Strategy Leader, India Credit. 

Key Responsibilities:

• Lead a 4 member MIS Fraud reporting team that is responsible for 200+ production jobs that query multiple data sources on hourly, daily, weekly, and monthly basis to produce output for business-critical Tableau Dashboards, emailed reports, and other fraud processes for credit and fraud teams' consumption

• Lead and Coach India Enterprise Fraud team members on projects/ questions serving as primary delegate for manager.

• Manage Fraud Tableau Site that is integrated with SharePoint for ease of use and includes 100+ dashboards with over 1,000 views a week.

• Support Tactical Operation work queues, this includes supporting the scheduled jobs that pull accounts and applications based on specific criteria, loading the data into SharePoint (Nintex) to be worked by the Tactical Operations team, and the backend reporting on the status of the work queues.

• Review authorizations on SAS Viya cubes that summarize authorizations and are used by the fraud strategy teams to measure the performance of their fraud rules.

• Lead the efforts to identify latest fraud patterns, trends, process gaps, new Fraud KPI’s to mitigate potential Fraud Losses.

• Represent Enterprise Fraud team as a data SME during process automations, NCI’s, remediation efforts etc.

• Collaborate and work cross functionally across fraud strategy, reporting and IT teams to ensure seamless execution

• Ensure data completeness, accuracy and timeliness by working closely with the team and leading data reconciliation routines.

• Be responsible for data and reporting governance for Enterprise Fraud Reporting.

• Be responsible for enhancing documentation and programs, building/ refining reports based on business and regulatory requirements and perform adhoc requests as needed while looking at opportunities to streamline processes

Required Skills/Knowledge:

• Bachelor's degree with quantitative underpinning (i.e., Data Science, Computer Science, Risk, Accounting, Business, Economics, Finance, Mathematics, Statistics, Engineering) with 10+ years of experience in reporting and analytics ideally in support of Risk, Credit, Consumer Lending, or other relevant professional experience; OR in lieu of a degree, 12+ years of experience in Analytics ideally in support of Risk, Credit, Consumer Lending, or other relevant professional experience.

• 5+ years of experience in SAS, SQL, Tableau

• Ability to work with large or complex datasets.

• Strong experience working with cross-functional project teams.

• Strong PC proficiency (Microsoft Suite, including Word, Excel and PowerPoint).

• Experience presenting to senior leadership.

• Strong written and verbal communications skills. 

• Strong self-starter balanced with desire to achieve team goals.

• Ability to handle sensitive issues with uncompromising integrity and confidentiality.

• Demonstrated leadership. Experience managing/ mentoring talent

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Desired Skills/Knowledge:

• Prior experience in consumer Fraud domain

• 5+ years demonstrated success in managing and leading teams and stakeholder management

• Master's degree in a Quantitative Related Field

• Proven analytical and decision-making skills

• Ability to independently manage processes, Self-motivated and drive continuous process improvement

• Strong communications, problem solving skills & attention to detail

• Demonstrated ability to apply strategic thinking toward tactical execution

Eligibility Criteria:

Bachelor's degree with quantitative underpinning (i.e., Data Science, Computer Science, Risk, Accounting, Business, Economics, Finance, Mathematics, Statistics, Engineering) with 10+ years of experience in Analytics ideally in support of Risk, Credit, Consumer Lending, or other relevant professional experience; OR in lieu of a degree, 12+ years of experience in Analytics ideally in support of Risk, Credit, Consumer Lending, or other relevant professional experience

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible

• L10 and above Employees can apply

Grade/Level: 12

Job Family Group: 

Credit

Job Family Group:

Credit