AVP, Risk Technical Development Lead – Power Platform (L11)

Job ID: 2500462

Job Description:

Job Title: AVP, Risk Technical Development Lead – Power Platform (L11)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

Synchrony's Risk Team is a dynamic and innovative team dedicated to providing oversight as 2nd Line of Defense. Our Risk organization consists of 4 pillars: Compliance, Credit & Financial Risk, Enterprise Risk and Operational Risk. Each of the pillars plays a vital role in managing Risk and supports the business in anticipating and addressing risks, issues, and challenge.

This role is aligned to the Enterprise Risk Management team primarily supporting the Compliance pillar, requiring cross-functional effectiveness.

Role Summary/Purpose:

The AVP, Risk Technical Development Lead – Power Platform is an individual contributor role who is primarily responsible for driving workflow process automation, including adoption and support with the Microsoft Power Platform and related Microsoft 365 technologies. They will collaborate across all Risk Pillars to help users resolve complex problems through automation, while reducing risk and maintaining high security standards. In this role you will leverage your expertise in PowerApps to develop and maintain innovative solutions that streamline Risk processes while enhancing data intake and management with the goal of improving operational efficiency and accuracy. This role will also be responsible for becoming a functional expert, while collaborating and building relationships with US stakeholders including VP and SVP levels.

Key Responsibilities:

• Design, develop, manage, test, deploy, and maintain custom Microsoft PowerApps applications to automate various processes for 2nd Line Team

• Select the most appropriate technology for a problem while minimizing risk and security concerns, driving and overseeing development through build and operations

• Provide hands-on, expert-level technical assistance to citizen developers through coaching and mentorship

• Contribute to the design and implementation of solutions to meet business requirements

• Adhere to Agile methodologies in the ongoing support, build, and release of custom solutions

• Ensures that operational documentation is updated regularly to support growing environment

• Develop best practice procedures and guidelines to ensure consistent compliance to client and company procedures

• Provide specialist guidance and advice to less experienced colleagues and end users to ensure a consistent approach

• Collaborate with business stakeholders (i.e. Leaders from Compliance, Legal, Risk Management) to gather requirements, analyze business needs, and translate them into effective PowerApps solutions

• Provide architecture, configuration, administration, and functional support for Power Platform Solutions

• Develop reporting and analytics using Visual Analytics tools that can be used for committee and regulatory reporting

• Provide ongoing support and maintenance for existing PowerApps applications by conducting thorough testing and implementing appropriate quality control measures

• Collaborate and engage with all levels of management including Senior Leaders across all sites to drive data-based process improvements, insights, thought leadership and actions

• Work directly with US and India SVP's and VPs, while leading engagements and assessments

• Where applicable, perform ad-hoc or deep-dive analyses to troubleshoot and enhance Data Workflows to deliver optimal results

• Adapt to frequent changes in priority and requirements due to critical nature of work and ever-changing laws and regulations

• Stay current and continuously upskill on the latest developments in PowerApps and other relevant technologies

• Mentor junior team members on topics related to data workflows; drive adoption of best practices on the same

• Participate in the Risk Engagement Strategy process that will develop and drive improvements across the Risk Team

• Apply technical knowledge, industry experience, expertise, and insights to contribute to the development & maintenance of Power Platform Solutions

• Perform other duties and/or special projects as assigned

Required Skills/Knowledge:

• Bachelor’s Degree in any discipline with 6+ years of relevant experience, or in lieu of a degree 8+ years of relevant experience

• Minimum 6+ years’ hands-on experience with low code development tool such as Microsoft PowerApps, Power Automate

• Minimum 3+ years’ hands-on experience with Visual Analytics tools such as Power BI or Tableau

• Minimum 3+ yrs of exp in troubleshooting, debugging, maintaining and improving existing software

• Expert in the Microsoft Power Platform to build and support automation and custom solutions

• Excellent knowledge of the software development life cycle

• Must have excellent debugging and problem analysis skills

• Analytical abilities, strong technical and communication skills

• Strong written/oral communication skills

• Proven ability to deliver Data/Workflow solutions for Business problems

Desired Skills/Knowledge:

• Bachelor’s Degree in a STEM related or Business field

• Certification in Microsoft PowerApps Workflow development

• Creativity, enthusiasm, and energy with a strong customer "can do" attitude and result oriented 

• Experience working on large multi-tiered projects and programs 

• Hands on, self-motivated professional style with the ability to effectively prioritize multiple initiatives

• Acts as an owner with a sense of urgency, accountability, and ownership

• Strong leadership, analytic and problem-solving skills, and ability to manage multiple projects and priorities

• Intermediate MS Excel knowledge

Eligibility Criteria:

Bachelor’s Degree in any discipline with 6+ years of relevant experience, or in lieu of a degree 8+ years of relevant experience

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal)

• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible

• L9+ Employees can apply

Grade/Level: 11

Job Family Group:

Risk Management