AVP, Business Intelligence Process (L10)

Job ID: E2404640-1

Job Description:

Role Title : AVP, Business Intelligence Process (L10)

Company Overview:

With roots in consumer finance that trace back to 1932, Synchrony is a leader in consumer credit and promotional financing, providing a range of products for a diverse group of national and regional retailers in USA, including main street mainstays, local merchants, manufacturers, buying groups, industry associations, and healthcare providers

Synchrony International Services Pvt. Ltd. is recognized as #2 among India's Best Companies to Work in 2024. Each year, Great Place to Work® identifies India's 100 Best Companies to Work For (with employee strength more than 500) through an objective and rigorous workplace culture assessment process.

Organizational Overview:

Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management, BI and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth

Role Summary/Purpose:

AVP, Business Intelligence Process (IC role) is a part of India Analytics Hub & BI Org. The role involves supporting Business Intelligence & Reporting (BI&R) L3 process requirements, working with BI and Analytics teams (US and India) and Contractors. Areas of work include enhancing reporting in-take process, inventory management, development and deployment of reporting process risks and control measures, evidence management, etc.

Key Responsibilities:

• Serve as BI&R subject-matter expert to answer procedural questions and clarify process risk control execution & evidence requirements.

• Facilitate the monthly reporting inventory process working across Reporting Process Champions (RPCs) and Analytics teams to get updates to the inventory. Maintain evidence as required, procedurally.

• Coordinate annual process risk controls across all Analytics pillars, following up with RPCs and Analytic Team Leads to ensure controls are completed, and document evidence.

• Execute a risk-based random sampling approach to provide over-sight to procedural controls being consistently executed and evidence captured.  Test effectiveness of control design and make recommendations for improvements based on findings.

• Support the current inventory of reports, when needed, by testing and executing job aids and publishing findings.

• Write and execute communications and training materials or sessions as needed to support process execution, improvements, and change management.  Facilitate training set up and assignments with L&D Team.

• Administer SharePoint and maintain job-aides, templates, training and documentation library.

• Manage projects to execute process improvement and change management implementation.

• Provide ad hoc data and analytics support for the L3 process such as report generation and root cause analysis.

• Perform special assignments and other duties, as required.

Required Skills & Knowledge:

• Min 4 years of experience in working or supporting business intelligence/reporting or equivalent processes

• Min 3 years of experience in risk assessment and management for data, reporting or equivalent processes

• Knowledge of BI and project management tools and practices with high proficiency in MS-Excel, PPT and Word.

• Ability to manage complexity/ambiguity and deliver measurable results

• Ability to work in matrix organization, consensus building and superior coordination skills

Desired Skills & Knowledge:

• Strong verbal and written communication skills; ability to engage effectively with a broad range of audiences including data, BI and analytics leaders, governance leads, risk and internal audit teams, etc.

• Exposure of working with/in internal audit or process governance team and with vendors

• Experience with BI and data visualization tools such as Tableau, Power BI or equivalent  

• Good understanding of reporting and risk management processes in financial services industry

• Strong project management, multi-tasking skills and ability to work independently with minimum supervision

• Functional knowledge of marketing, sales, digital and finance would be a plus

Eligibility Criteria:

Degree in Commerce, Science, Arts, Economics, Engineering, or any equivalent stream with 4+ years of relevant experience. Minimum 6+ years of relevant work experience in lieu of specified degree.

Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. 

The position is remote, where you have the option to work from home.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager or HRM before applying for the role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L8 + Employees who have completed 18 months in the org. and 12 months in current role and level are only eligible

• L8 + Employees can apply.

Grade / Level : 10

Job Family Group:

Information Technology