Manager, Recovery Analytics (L09)

Job ID: E2404326

Job Description:

Role Title:  Manager, Recovery Analytics (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

Recovery team decisions actions across the lifecycle of a customer post charge off. We work towards maximizing financial return on SYF losses through powerful and proprietary insights on customers, centered on their willingness and ability to pay.

The actionable insights are driven by access to numerous data sources,new age technologies and focused strategies. Spread across all pillars in Recovery, the recovery analytics team in India caters to data management, strategic initiatives, decision making and insightful reporting, managing within the guardrails of our regulatory requirements.

Role Summary/Purpose:

This role, individual contributor will be responsible for Recovery Analytics to design and develops BI products using tableau and provide actionable insights using SQL/SAS to optimize business performance through data management which helps leaders to make better and impactful  decisions and  thereby enabling business growth. A successful candidate must be intellectually curious, proactive, collaborative, driven, and communicative.

Key Responsibilities:

• Engage with stakeholders and key personnel across Collections and Recovery organization to solicit and gather requirements for new performance insights products, taking a holistic approach and applying best practices around data visualization and analytics.

• Build multi-layer, insightful dashboards and analytics solutions to make it easy for business leaders to understand impact on collections and recovery performance.

• Perform data steward functions, especially around consistency and governance. Test, troubleshoot, support, and fix BI products in development or in production. Identify process and other potential improvements and raise the same with management.

• Collaborate with Recovery Process Owners and identify downstream needs and opportunities.Educate and otherwise train users around the utilization of new performance insights products.

• Provide ad hoc support in the form of functional data research, report generation, and analytical support.Support the current inventory of reports, when needed, by executing job aids and subsequently publishing the outputs.

Required Skills/Knowledge:

• Bachelor's degree with minimum of 2+ years of experience between performing analytics using SAS/SQL, Python/R and building BI reports, preferably using Tableau; in lieu of a degree 4+ years of experience between performing analytics using SAS/SQL, Python/R and building BI reports, preferably using Tableau.

• Minimum 2+ years of SQL/SAS experience to query, analyze and build reports

• Minimum 2+ years of experience with Tableau to build data visualizations.

• Minimum 2+ years of experience with Microsoft Office (Word, Excel, PowerPoint, and Visio).

Desired Skills/Knowledge:

• Capable and influential in delivering compelling BI solutions; capable of being proactive around the same and not just reactive.Ability to propose alternative data options; recommend, drive, and implement the most efficient solutions.

• Experience working with large volumes of data from multiple data sources, primarily Oracle and SQL Server; experience with PySpark or Spark to query data from Hadoop or Data Lake

• Excellent communication and collaboration skills; must be able to work with and communicate across many functional organizations.

• Knowledge of Credit, Collections or Financial Services systems.

• Ability to think out-of-the-box and drive positive change and improvement.

Eligibility Criteria:

Bachelor's degree with minimum of 2+ years of experience between performing analytics using SAS/SQL, Python/R and building BI reports, preferably using Tableau; in lieu of a degree 4+ years of experience between performing analytics using SAS/SQL, Python/R and building BI reports, preferably using Tableau.

Work Timings: 2PM – 11PM IST

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L04+ Employees can apply

Grade/Level: 09

Job Family Group:

Collections