VP, IT Resilience and Preparedness

Job ID: E2404119

Job Description:

Role Summary/Purpose:

The VP, IT Resilience and Preparedness will be responsible for developing, implementing, and maintaining comprehensive operational recovery plans to ensure the resilience of our IT infrastructure in the event of disaster or disruption.  You will our Disaster Recovery (DR) Testing Program, ensuring that our critical systems are resilient and prepared for any disruption. This role demands a strategic thinker who can design, implement, and continuously refine a robust DR testing framework, safeguarding our business operations. Your leadership will be crucial in orchestrating cross-functional teams, executing rigorous testing scenarios, and driving improvements based on real-world insights. You will implement procedures, metrics and risk thresholds to identify resilience risks and ensure continuous preparedness to minimize It disruptions.  If you are passionate about building resilient IT environments and thrive in high-stakes situations, this is the opportunity to make a significant impact.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Implement and manage the enterprise-wide DR strategy for IT systems in collaboration with business continuity teams

• Develop and maintain disaster recovery plans and technical recovery procedures to minimize the impact of IT disruptions on business operations

• Define DR and resilience requirements in alignment with Synchrony’s cloud strategy

• Collaborate with cross-functional teams to integrate IT DR considerations into incident response plans

• Lead and coordinate disaster recovery exercises, tests, and simulations to validate the effectiveness of recovery plans and procedures

• Establish and enforce backup and recovery standards to ensure data integrity and availability in the event of a disaster

• Monitor and report on the status of disaster recovery activities, including recovery time objectives (RTOs) and recovery point objectives (RPOs), to senior management

• Develop and maintain a strategic vision for IT that aligns with our business objectives and risk appetite.

• Build processes to continuously ensure resilience is effective and alert leadership when preparedness does not meet requirements

• Collaborate with development and product teams to ensure that applications and systems are designed and implemented with reliability and resilience in mind.

• Monitor systems for resilience defects and identify improvement opportunities.

• Provide technical leadership, drive projects, define charter for the team, and plan short-term & long-term resilience and preparedness roadmaps.

• Conduct regular risk assessments to identify potential threats and vulnerabilities to the organization's critical business processes and infrastructure

• Create accountability by defining and managing SLA/SLO/SLI for the team and align them with our partners & customers.

Qualifications/Requirements:

• Bachelor’s degree and minimum of 8+ years of hands-on IT experience within a data center or in lieu of degree High School Diploma and 12+ years of hands-on IT experience within a data center, project and personnel management experience

• Minimum 3 years of personnel management experience

• Minimum 3 years of experience in Project Management

• Technical understanding of technology recovery and knowledge of Cloud solutions

• Excellent problem solving, critical thinking, and analytical skills with the ability to communicate concepts to technical as well as non-technical audiences

• Effective written and oral communication skills, including experience developing and delivering briefings to top management

Desired Characteristics:

• Experience in defining and leading Disaster Recovery testing programs.

• Experience in developing and managing testing and exercise programs to ensure the effectiveness of the company's disaster recovery plans

• Experience in monitoring and reporting on the performance of the company's disaster recovery plans, including identifying areas for improvement and recommending appropriate solutions

• Experience in defining and measuring Recovery Time Objectives(RTO) and Recovery Point Objectives(RPO) for mission critical systems

• Have initiated and driven critical projects based on emergent business needs, scaling from strategy development to tool and solution selections / development, implementation and running the show

• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive

• Have led cross-functional teams in developing business continuity and disaster recovery strategies, including response and recovery plans, to minimize the impacts of disruptions on critical business processes and enable timely recovery

Grade/Level: 13

                                                                  

The salary range for this position is 130,000.00 – 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology