VP, Analytics – Home & Auto Platform Analytics

Job ID: E2403997

Job Description:

Role Title : VP, Analytics – Home & Auto Platform Analytics

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022. We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

 

Organizational Overview:

Our analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth

Role Summary/Purpose:

VP-Analytics, Home & Auto platform analytics (people manager) role is part of India Analytics Hub (IAH) and will report to H&A Platform analytics leader in IAH, and closely partner with H&A leaders in US.

The desired candidate will have to lead a 13+ member team, delivering analytical solutions & reports across the Home & Auto platform. He/She will act as the primary owner & brand ambassador for Home & Auto-India team on project delivery, quality, business impact as well as team & stakeholder management. He/she will be responsible for building & executing the vision for the India H&A team & will play a critical role in driving strategic projects & solutions, enhancing project management & promote talent development within team. To support One synchrony culture, he/she will also be responsible for building & leveraging relationships across multiple functions within Analytics to make an impact for SYF business.

The position is remote, where you have the option to work from home.

Key Responsibilities:

• Co-own H&A platform analytics goals & agenda along with US H&A core, merchant, client teams.

• Deliver projects, adhering to expected timelines, accuracy & compliance with meticulous project management and mentor team members on analytical, technical and functional subject matters

• Initiate, design & develop reusable & scalable solutions in line with business priorities (like campaign optimization, customer segmentation, retention etc.) & best practices to drive impact for the business while strengthening routine, standard analytics competencies.

• Lead strategic initiatives that are priorities for H&A platform, IAH & SYF at large.

• Identify, propose, execute & implement data driven thought leadership/cross-functional projects & initiatives at H&A & IAH level to drive H&A analytics agenda/objectives & create visibility for IAH.

• Ideate & create frameworks to enhance storytelling, technical, analytics & business skills of the team. Simplify technical & complex data driven insights for team’s projects into easy to understand & meaningful findings & recommendations.

• Create a culture of exploring latest Tools and Techniques in the Industry and leveraging them for portfolio growth.

• Maintain documentation of all tools and solutions to drive clarity on processes/definitions as well as knowledge retention

• Actively engage & collaborate with various stakeholders (US analytics, India LT, marketing teams) to deliver on their business goals & priorities.

• Develop & Own the hiring strategy for H&A to not only cater to current goals of H&A but also hire for future skillsets, needs & vision for H&A platform

• Deliver on people management responsibilities including team planning, hiring, performance evaluation and career guidance. Facilitate professional growth through development of short term, long term goals & focus areas

• Share learnings and capabilities with broader analytics community and play an instrumental role in developing use cases to showcase IAH capabilities.

• Lead internal initiatives, perform other duties and/or special projects, as assigned

• Be a hands-on leader and be able to roll-up sleeves to lead projects, perform data analysis

Required Skills/Knowledge :

• 8+ years in building analytics to drive strategy with positive outcomes and measuring impact

• 8+ years of hands-on Experience in SQL /SAS with proven ability to leverage advanced algorithms and be efficient in handling complex/large data.

• 3+ years of experience in BI tools, e.g. Power BI, Tableau, Birst, etc.

• 5+ years in marketing analytics, with a focus on campaign measurement and optimization

• Minimum 5+ years of experience in managing teams with ability to motivate team, drive change, create a culture of learning, innovation and recognition

• Strategic thinker; makes appropriate business decisions through analysis and collaboration with others.

• Ability to innovate and find creative solutions to meeting business goals

• Ability to solve complex technical and people-oriented problems with minimal supervision

• Advanced proficiency in MS-Excel and MS-PowerPoint with superior data analyses and story boarding skills

• Strong grasp of business aspects (like financial P&L drivers, credit card dynamics etc.), demonstrated through seamless delivery on own & team's projects

• Strong written/oral communication & stakeholder management skills

Desired Skills/Knowledge:

• Superior thought leadership and framework based solutioning abilities

• Experience in storytelling, presenting to senior leaders with strong communication skills

• Innovative mindset that looks to improve current capabilities and discover new ones

Eligibility Criteria:

• Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 10+ years of hands-on relevant analytics/data science experience, or in lieu of a degree 12+ years of relevant analytics/data science experience.

• 8+ years of hands-on Experience in SQL /SAS with proven ability to leverage advanced algorithms and be efficient in handling complex/large data.

• 3+ years of experience in BI tools, e.g. Power BI, Tableau, Birst, etc.

Work Timings: 02:00 PM to 11:00 PM (IST)

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams.

The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

 

The position is remote, where you have the option to work from home.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L10 +Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible

• L10+ Employees can apply

Grade/Level: 12

Job Family Group:

Data Analytics