VP, Credit Strategy (L13)

Job ID: E2403080

Job Description:

Role Title: VP, Credit Strategy (L13)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles

Organizational Overview:

Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recover – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviours. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose:

The VP, Credit Strategy is responsible for leading a team of professionals focused on the development of credit strategies across the full credit life cycle and all sales platforms.  This role will partner with the Credit Strategy Center of Excellence leaders to drive strategies that meet Synchrony’s (SYF) strategic vision of leveraging incremental data and advanced analytics to improve the customer experience and improve P & L performance. The VP, Credit Strategy Leader will report to the Credit India Leader

Key Responsibilities:

• Contribute to credit strategy development across the full credit lifecycle – acquisition, account management, collections & recovery

• Lead the development, testing and rollout of Credit strategies through the full credit lifecycle. This includes developing the change request, obtaining all approvals, partnering with implementation teams to implement changes, ensuring appropriate controls, and completing performance reviews.  Supervise champion-challenger testing and the development, validation and implementation of decision tree segmentation

• Partner with the Credit SLT to contribute to strategic planning, resource allocation, coordination of people and resources and work prioritization

• Lead a team of professionals by providing mentorship, guidance, engagement, career pathing and development opportunities to the team.  This includes hiring, training, developing, managing, coaching, and retaining team members

• Create processes and controls to ensure that data, analyses, strategies, and recommendations are accurate.

• Identify and drive adoption of best practices across team (e.g., performance monitoring / test reads).

• Build strong relationships with the leaders of the Credit Strategy teams above and create structured interaction models. 

• Partner with each supported team to develop a compelling future state vision and roadmap to reach future state.

• Co-lead the identification and adoption of best-in-class methodologies, processes, and tools to enhance strategy development and analytics.

• Provide support for frequent regulatory exams, internal audits and second line of defense reviews.

Required Skills/Knowledge:

• Bachelor’s degree with a minimum 12 years of credit or risk management experience in Banking products or in lieu of a degree minimum 14 years of credit or risk management experience in Banking products.

• Experience and understanding of advanced analytical tools such as SAS, Python, Spark, SQL, Advanced EXCEL (macro/pivots/power query etc.) or other equivalent coding languages

• Experience in building credit strategies for new acquisition, loss mitigation, line assignment, collections & recovery using new and alternative data and algorithms

• Strong relationship building, communication (verbal, written) and influencing skills; must be able to communicate with and influence executives.

• Proven ability to derive actionable credit insights from data and a solid foundation in advanced analytical and modeling methodologies

Desired Skills/Knowledge:

• Master's degree (Business administration or quantitative field)

Eligibility Criteria:
Bachelor’s degree with a minimum 12 years of credit or risk management experience in Banking products or in lieu of a degree minimum 14 years of credit or risk management experience in Banking products.

Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. 

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal) or PIP

• L11+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

Grade/Level: 13

Job Family Group:

Credit