Customer Care

Collections Representative – Full Time (Call Center)

  • Altamonte Springs, FL, US
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Job ID: 1231839

What are you working forward to?

At Synchrony Financial we make sure our employees are always working forward to something exciting. On our Call Center team, this means ensuring our customers’ success—and we’ll do the same for you: through generous benefits, continuous learning and clear career progression.

What you’ll do as a Collections Representative?

You’ll handle out-bound and in-bound calls, set up payment arrangements, counsel our cardholders on their financial situations and use your customer service, communication and influencing skills to figure out why a payment is late and how to fix the situation. You’ll also tackle the important work of getting past-due accounts up to date, and most importantly, you’ll improve service by using your customer service skills.

What you’ll need to succeed

You’ll be an effective listener, with great communication skills and strong customer service skills. You’ll be the kind of person who can engage and solve problems, as well as proving your analytical skills on a daily basis. On top of this, you’ll need proficient computer skills, and be comfortable utilizing PowerPoint, Word, Excel and Outlook programs.

What you’ll need to be considered for this role

*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.

  • 6+ months customer service experience of any kind and/or military equivalent experience.

  • Confidence using a computer

  • Be 18-years-old or older

  • Have a high school diploma or equivalent

  • Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

  • If currently a Synchrony Financial Employee, you’ll have been in your current position for at least 6 months (Level 4 – 7) or 24 months (level 8 or greater), have at least a “consistently meets expectations” performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don’t meet the time-in-job or performance requirement)

  • Legal authorization to work in the U.S. (this is required). We will not sponsor individuals for employment visas, now or in the future, for this job opening

Synchrony Financial is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.


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