AVP, Technical Product Owner – SYF Developer Portal (L10)

  • Hyderabad, IN

Job ID: 1900002039

Role Summary/Purpose:

Synchrony’s Developer Portal is advancing every day. We are looking for an Agile Scrum Product Owner to continue the initiative to showcase Synchrony’s technology and provide self-service functionality via the Developer Portal. In this role you will work with the Product Manager, Development team, API teams, and business/marketing stakeholders to identify, document, design, and develop new features for our Developer Portal.

Day to Day:

  • Lead Synchrony’s API transformation and public face for technology via the development portal. Service as Technical evangelist and showcase power of platform to internal resources and clients/partners.
  • Responsible for driving technology innovation strategy and incubation for the next generations of consumer facing products
  • Understand the needs of customers (both internal and external) for ever evolving the Developer Portal offerings

Essential Responsibilities:

  • Oversight and leadership of the wing-to-wing Agile product development cycle including build, test, launch, and adoption
  • Develop & execute the product strategy for Synchrony’s Developer Portal
  • Collaborate with business stakeholders, internal development resources, clients, and Cloud team to understand customer needs and define the product roadmap
  • Be a trusted technology advisor to stakeholders while managing expectations and maintain their engagement in user story creation & prioritization
  • Regularly communicate with other Product Owners to facilitate cross-team collaboration and adoption
  • Maintain high level of support & monitoring for the Developer Portal, in order to proactively identify risks and optimize product adoption
  • Partner with API development teams to productize and promote new API products via the Developer Portal


  • Bachelor’s degree with 8 to 10 years of IT experience
  • 2 years of experience in Agile Product Owner (CSPO) or Scrum Master (CSM)
  • Demonstrated experience managing scope and expectations of large technology projects including business/technical requirements, budgets, schedules, distributed resources, and dependencies
  • For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.
  • Inform your Manager or HRM before applying for any role on Workday.
  • Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
  • Must not be on corrective action plan (First Formal/Final Formal, PIP for Exempts)
  • Employees who have completed 18 months in SYF and 12 months in current role and level are only eligible.
  • Last performance rating should be at least Critical Talent
  • Only L09 & L10 are eligible to apply for this role

Desired Characteristics

  • Agile Product Owner (CSPO) or Scrum Master (CSM) or comparable certification
  • Working knowledge of Scrum and Scrum tools (i.e. JIRA)
  • Track record of creative problem solving and ability to thrive in a cross-functional and technology facing environment
  • High energy, self-motivated, with strong communication and prioritization skills (verbal and written)
  • Experience with one of the API management platform such as Apigee, IBM API Connect, MuleSoft API, or similar
  • Experience with RESTful API design/development and web portals.
  • Experience in the banking / credit card industry

Grade/Level: 10

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