Manager – Exception & Control Reporting (L 09)

Job ID: 2501073

Job Description:

Role Title : Manager – Exception & Control Reporting (L 09)

Company Overview:
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

 • We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

 We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview: 

The role is part of Collections & Recovery Analytics and will be supporting Collections , Recovery and Servicing solutions . The team is focused on improving Collections, Recovery and Servicing Solutions performance, by building BI solutions to support Operations Leaders. This includes key performance indicators for cardholders and accounts, as well as metrics to support strategy development and execution

Role Summary/Purpose:

This role is an addition to an exciting, fast-paced, constantly changing and challenging work environment, and will play an important role in supporting the Governance and Surveillance efforts across Synchrony Bank. It will support Synchrony Bank’s Exception and Control Reporting efforts by providing SAS/SQL programming, complicated data extraction to build new reports for multiple processes across Collections. The role will need to understand collections practices and policies and translate to multiple data sources and will also assist in audits pertaining to consumer and regulatory requests.

Essential Responsibilities:

• Understanding the business requirements provided by Collections Process Owners

• Develop the reporting framework to solve for business requirement

• Develop SAS and/or SQL code, visual basic macros, business object or other query tools to build new exception and control reporting.

• Data extraction, processing & mining based on various business rules and provided requirements

• Develop & present recommendations on analytical paths based on available data resources.

• Generate Business Insights and deliver them within timely manner.

•  Document, update and follow Standard Operating Procedures (SOPs) for all Customer applications supported.

• Work with IT and DW team to request data builds & support necessary analytics and reporting mechanisms.

• Support audits via documentation of code and analytic outcomes and as extraction of data.

• Liaise with India/US teams collaboratively to deliver on projects through appropriate management of time and resources.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's degree with Mathematics/Statistics, Operations Research, Economics, Computer Science/Engineering or other quantitative majors, or in lieu of a degree 2+ years of experience.

• 5+ years experience in analytics domain with minimum 3+ years of experience in SAS and SQL.

• Data analysis experience with large datasets and unstructured data sources.

• Experience managing multiple projects simultaneously while delivering on demanding deadlines with minimal supervision.

• Demonstrated PC proficiency (Microsoft Suite, including: Word, Excel, PowerPoint, and Outlook).

• Able to work hours that compliment US, not necessarily match but have some degree of overlap.

Desired Characteristics:

• 5+ Years of experience in financial institutions

• Data Warehouse programming and/or analytics utilizing tools like Vision Plus, FDR, Rules, CHAID, or Model Builder

• Deep experience with various Collections Regulatory Reporting / Remediation Projects.

• Exposure to regulatory requests and audits.

• Demonstrated ability to work with ambiguity and deliver creative results in a data environment.

• Ability to adapt to multiple tools for data extraction.

• Strong problem solving skills & attention to detail

• Strong interpersonal and oral/written communication skills, ability to clearly present analytical results and make recommendations based on findings and/or data limitations.

• For Internal Candidates – Experience in working on various data warehouses like CDCI, PDR, RDW, COLLP, Vision Plus, CLPB2.

Eligibility Criteria :

• Bachelor's degree with Mathematics/Statistics, Operations Research, Economics, Computer Science/Engineering or other quantitative majors, or in lieu of a degree 2+ years of experience.

• 5+ years experience in analytics domain with minimum 3+ years of experience in SAS and SQL.

Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. 

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.

• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• L4+ Employees can only apply for this opportunity.

Grade/Level: 09

Job Family Group:

Data Analytics