AVP, Credit Account Management Strategy Analytics (L11)

Job ID: 2500584

Job Description:

Role Title: AVP, Credit Account Management Strategy Analytics (L11)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles

Organizational Overview:

Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recovery – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviours. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.
 

Role Summary/Purpose:

The AVP, Credit Account Management Strategy Analytics is a multifunctional role with several key responsibilities.  The primary responsibility is to perform analytic deep dives and root cause analysis to diagnose the impact of credit model performance on credit strategies.  The role will work closely with the Account Management Model Developers as well as the Credit Strategy Validation team to create remediation plans when models used in Credit strategies are not performing as expected.  Additional responsibilities will include development of Account Management Credit Strategies and supporting cross functional projects and analytics.  This role will utilize advanced analytical tools to investigate strategy performance and to build new Credit strategies. The AVP, Credit Account Management Strategy Analytics will report to the VP, Credit Account Management Strategy.

Key Responsibilities:

• As part of On-going Model Monitoring, perform deep dives and root cause analysis when models used in the Account Management credit strategies have red segments to determine the impact on credit strategies.
• Support the creation of plans and assist in executing the plans for strategy redevelopment when underperforming models or model monitoring segments have impacts on credit strategies.
• Assist in authoring narratives for on-going model monitoring executive summaries explaining technical concepts in easily understood language.
• Make recommendations for tactical and strategic action plans for execution within Credit and other functional areas as needed by collecting and analyzing data from various sources to identify portfolio risks and opportunities
• Perform credit strategy development as needed for all Account Management programs, including leading the development, implementation, validation and on-going monitoring of strategies.  Support these efforts to meet SYF’s strategic goals and risk appetite. Effectively balance risk vs reward and customer experience in decision making.
• Provide assistance for large initiatives that cross multiple Account Management programs, such as new model or attribute implementations
• Support the ideation, analysis, evaluation and integration new data and scores into the strategy framework
• Support the creation processes & controls to ensure that data, analyses, strategies, and recommendations are accurate
• Assist in the development & maintenance of a framework to monitor, measure & report on strategies to management & the business
• Collaborate with 2nd / 3rd line to ensure strong governance, safety & soundness of strategies. Fully support regulatory requests, internal reviews, audits and business continuity planning
• Partner with advanced modeling teams to drive targeting/treatment solutions that meet business objectives
• Partner with portfolio credit managers and client teams to launch new initiatives, communicate changes in a timely & effective manner, and ensure strategies are driving the desired P&L impacts
• Perform ad hoc analytics, validations, remediations as required

Required Skills/Knowledge:

• Bachelor’s degree with 5+ years of experience building analytically derived strategies within Credit, Marketing, Risk or Collections in Financial services, or in lieu 7+ years of experience building analytically derived strategies in Marketing, Risk or Collections in Financial services.
• Degree in following Majors – Mathematics/Statistics, Operations Research, Economics, Computer Science/Engineering or other quantitative majors.
• 5+ years of experience working with statistical tools such as SAS, Python, Model Builder Decision Tree, Knowledge Seeker or others.
• Expert level proficiency with Excel
• Excellent temperament and ability to work through uncertainty, collaborate respectfully across functions & teams, and find solutions to issues

Desired Skills/Knowledge:

• Experience operating as part of a cross functional team
• Experience analyzing large data sets to derive strategies, segmentations, actionable credit insights
• Ability to conduct advanced data extraction, data merging and data analysis using large datasets and complex algorithms
• Experience using advanced modeling & data mining techniques (e.g. decision trees) to develop/ optimize Credit strategies
• Understanding of credit models and their use in credit strategies
• Understanding of the Lines of Defense (2nd Line Strategy Validation and 3rd Line Internal Audit)
• Familiarity with consumer and commercial lending products and practices
• Good communication & presentation skills and the ability to effectively provide insights, solicit feedback and problem solve with peers
• Master’s Degree or MBA with advanced analytic focus, or equivalent advanced degree

Eligibility Criteria:

• Bachelor’s degree with 5+ years of experience building analytically derived strategies within Credit, Marketing, Risk or Collections in Financial services, or in lieu 7+ years of experience building analytically derived strategies in Marketing, Risk or Collections in Financial services
• Degree in following Majors – Mathematics/Statistics, Operations Research, Economics, Computer Science/Engineering or other quantitative majors.

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. On occasion we may request for you to commute to our Regional Engagement Hub for in person engagement activities such as team meetings, training and culture events. We’re proud to offer you choice and flexibility.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L09+ Employees can apply

Grade/Level: 11

Job Family Group:

Credit