Business Operations

SVP, Client Initiatives

Locations: Charlotte, NC, US

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Job ID: I2500335

Job Description:

Role Summary/Purpose:

As SVP and member of the Home and Auto (“H&A”) Client Initiatives team, this role is responsible for driving initiatives to positively impact the platform. Among other duties, this role will be responsible for post-integration activities while maintaining tactical support on cross platform strategies and projects. This leader will partner with the Sr. Leader of the Client Initiatives team, platform General Managers and the Senior Leadership cross-functional team within the platform.  

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

  • Performance Monitoring: act as the H&A Sr Leader to lead, analyze and track the performance of business operations post-integration to ensure alignment with strategic goals and identify areas for improvement.

  • Process Optimization: collaborate with cross-functional teams to streamline processes, enhance productivity, and ensure the efficient integration of systems and procedures across the platform and enterprise.

  • Stakeholder Communication: serve as the liaison between stakeholders, providing regular updates and insights on integration impacts, while facilitating feedback loops to address concerns and foster continual improvement.

  • Lead and manage complex projects from inception to completion, ensuring that objectives are achieved on-time while coordinating with cross-functional teams.

  • Collaborate with the Sr. Leadership team to represent client initiative requests and interests, with H&A key subcommittees and leadership engagements

  • Provide coordination and leadership of the prioritization process for H&A initiatives in partnership with GMs and SLT

  • Partner on the strategy and execution of the platform operating rhythm including ongoing client performance reviews that aligns to the overarching H&A Operating plan 

  • Perform other duties and/or special projects as assigned

Qualifications/Requirements:​

  • Bachelor’s degree in related field or in lieu of a degree, 15 years of equivalent work experience in the Financial Services field

  • Minimum of 12 years work experience, ideally in financial services/payments industry

  • Minimum of 7 years of project management experience with the ability to handle multiple projects at once 

  • Minimum of 5 years’ experience delivering formal communications to SLT

  • Strong overall knowledge of retail card and installment financing business models including risk, collections, operations, marketing and finance 

  • Willingness to travel up to 30%

Desired Characteristics:

  • Strong understanding of the retail installment business

  • Effective communicator who influences and negotiates with great latitude on outcomes

  • Deep cross-functional expertise across all areas of the business 

  • Strong commercial sales, creative and analytical skills

  • MBA 

  • Ability to innovate and find creative solutions to meeting business goals

  • Proven ability to work independently yet as key member and contributor to a broader team 

Grade/Level: 15

The salary range for this position is 200,000.00 – 330,000.00 USD Annual.  This position is also eligible for an Annual Incentive Plan target of 25% of salary and an Annual Equity target of 25% of salary.  

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

 

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

 

Our Commitment:

 

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

 

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

 

Reasonable Accommodation Notice:

 

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: 

Other Business Administration

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