AVP, Digital Workforce Asset Management Leader (L10)

Job ID: E2402685

Job Description:

Role Title : AVP, Digital Workforce Asset Management Leader (L10)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.

• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

The Digital Workforce Services team, part of CTO Technology, is responsible for Support Services, (e.g. Helpdesk, L1, L2, L2-Remote), Experience Delivery (aligned to FrontLine experience), Projects/Program and IT Hardware Asset Management for the enterprise.

Role Summary/Purpose:

The individual contributor will play a significant role in optimizing Hardware Asset Management processes, identifying improvement opportunities, be accountable for the state and accuracy of hardware asset management, including billing and ordering.  Moreover, the IC will be  responsible for maintaining Standards, Procedures, Job Aids and all associated documentation relating to Hardware Asset Management.  The IC will also have oversight and governance responsibilities over the vendor relating to Hardware Asset Management in the US physical hubs and partnering with other asset leaders in IN and PH. 

Essential Responsibilities:

• Maintain accurate records of hardware inventory, including serial numbers, configurations, and locations.

• Drive ServiceNow CMDB Data quality though business rules, dashboards, reports and DB updates.  Ensure regular housekeeping of the CMDB data

• Ensure the data collection and process (workflow) execution is updating correctly.  Perform optimizations where needed.

• Produce accurate reporting for senior management IT Hardware Asset Management

Qualifications/Requirements:

• Bachelor's Degree in any discipline with minimum 4+ years of overall experience or in lieu of a degree, 6+ years of overall experience.

• Minimum of 4 years working with Service Management tools.

• Minimum of 4 years hands on experience working with IT Hardware Asset Management

• Experience working in Agile / Iterative development.

• Excellent analytical and problem solving skills with a keen attention to details

Desired Characteristics:

• Proven ability to manage multiple projects and  prioritize tasks in a fast paced environment

• Understanding of Jira and Jira Align

• Experience working in Microsoft Power BI or strong experience in Microsoft Excel

Eligibility Criteria:

• Bachelor's Degree in any discipline with minimum 4+ years of overall experience or in lieu of a degree, 6+ years of overall experience.

• Minimum of 4 years working with Service Management tools.

• Minimum of 4 years hands on experience working with IT Hardware Asset Management

Work Timings : 2:30 PM to 11:30 PM IST

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L8+ Employees can apply

Grade/ Level: 10

Job Family Group:

Information Technology